1. Introduction
The importance of privacy protection is recognized by Floppysend (SMS). What personal information we may collect and how we may use and protect any personal information that is made available to us is described in our Privacy Policy. Save as otherwise indicated in the context of our Privacy Policy applies to all registered or non-registered users of our messaging services or other services as defined in our Standard Terms and Conditions, including visitors to any of our websites.
The term 'personal information' means any information which identifies or describes an identifiable person, including but not limited to, information relating to his or her name, age, sex, reproductive status, marital status, national, ethnic or social origin, sexual orientation, physical or mental health, disability, conscience, belief, culture, language and birth; educational, criminal or employment history of the individual, financial status or information relating to financial transactions in which they have been involved and any identifying number, address or contact information of the individual.
2. Commitment to Privacy
We are committed to maintaining the confidentiality, integrity and security of personal information and we will take all appropriate technical and organizational security measures to ensure that it is protected against loss, destruction and damage and against unauthorized or accidental access, processing, erasure, transfer, use, alteration, modification, when any personal information is provided to us.
We shall not disclose to any person any personal data of the data subject that we process or host if such disclosure does not comply with the provisions of any applicable data protection laws or regulations relating to the data subject concerned in all respects.
The phonebook, message content and MSISDNs of a user indicating to whom messages have been sent or received belong exclusively to that user and will not be disclosed to any third party without the written permission of the user or unless required to do so by a court of law.
Where the personal data of any EU Member State concerned is transferred for processing to Floppysend (SMS) in a non-EU Member State, Floppysend undertakes to ensure technical and organizational security measures which provide a level of protection appropriate to the risks posed by the processing of such data and to protect such data from accidental or unlawful destruction by accident.
Any recipient of any message has the right to know the identity of the sender, and this will be disclosed on request to the recipient.
We use personal data submitted to us only in accordance with the applicable data protection legislation. Our employees and third-party providers have a duty to respect data privacy.
In order to identify the user's geographic region or time zone for routing traffic to geographically based servers or for managing time-sensitive tasks such as sending notifications, we can also detect and record a user's location and IP address.
Like many reputable online businesses, "cookies" and other technologies such as pixel tags and web beacons may be used to collect information, including our website, other online services, applications, email messages and advertisements, if any. A cookie is a small data file stored on the hard drive of your computer's web browser. Cookies and other technologies allow us to count the number of users visiting certain pages on our website, their personal preferences, and to measure the effectiveness of our website and electronic advertising for different devices and regions of our website.
To understand and analyze trends, to manage our websites and to learn about user behavior on our websites, we use this data. If a user blocks the storage of cookies on a computer, the functionality of our services may be negatively impacted.
Functional, statistical, textual, semantic and other forms of analysis of non-personally identifiable data hosted or processed by us in relation to our Services may be performed. We do this to enhance the performance of our services, to understand how our services are used to identify patterns of use, market trends, to gain insights and to formulate new products and services. We may also process, aggregate and anonymize personal data such that it does not reveal any confidential, personal or sensitive data or any features from which confidential, personal or sensitive data may be ascertained. We will never disclose confidential, personal or sensitive data without the direct or indirect consent of the party to whom we owe the duty of confidentiality and/or the data subject concerned. We may process and transfer anonymized data in our reasonable discretion including within the Licensor’s group of companies.
The main purpose of collecting your personal data is to provide you with an experience that is safe, optimal, efficient and personalized. You agree and accept that we may use your personal data for this purpose in order to:
- Provide our services and facilitate performance, including verifications relating to you;
- Resolve any problems to improve the use of our site and services;
- Personalize, assess, and improve our services, content, and materials;
- Analyze the volume and history of your use of our services;
- Inform you about our services as well as our partners’ services and/or promotional offers;
- Prevent, detect and investigate any activities that are potentially prohibited, unlawful or contrary to good practice and ensure compliance with our terms of use and sending policy;
- Comply with legal and regulatory obligations;
- To protect Floppy send services, email delivery, and deliverability reputation.
3. Your data protection rights
You have the right, in accordance with the European General Data Protection Regulation 2016/679 (GDPR), to access, correct and delete your personal data which you may exercise by sending us a support ticket to support@floppysend.com. Within 30 days, your requests will be processed. We may require that a photocopy of proof of identity or authority be attached to your application.
You are also able to modify personal data by logging into your account and clicking on “Edit profile information” any time.
4. Data retention periods
Floppysend (SMS) collects your personal data for the purposes of fulfilling its contractual obligations, as well as information on how and when you use our services, and we store your personal data in active databases, log files or other types of files as long as you use our services and in accordance with applicable current regulations. In no way does Floppysend undertake to indefinitely store all your data.
5. Location of data storage and transfers
Floppysend -owned servers (data center) on which Nexotech Singapore processes and stores data are located exclusively within United States and Singapore.
In the event of any request or order originating from an administrative or judicial authority relating to your personal data, Floppysend will inform you immediately, to the extent that we are legally authorized to do so.
6. API's and Third Party Processing
Where, for the purpose of providing the Services to you, any Floppysend (SMS) Service acts as an Application Programming Interface ("API") for the purpose of specifying how different software systems should interact with each other, or where for that same purpose any Floppysend (SMS) Service interacts with other API's, including third party API's, we may pass and retrieve data, including personal information, between the different software systems and third parties that interact via those API's.
Where we make use of third party service providers to help us provide the Services to you, including for the purposes of retrieving or delivering information, records, notifications or other messages to you or any User’s or for hosting or providing any component of our Services, we require such third parties to maintain the confidentiality of any personal information we provide to them for these purposes. Some of these third parties may be situated outside of your country and you consent to your personal data and that of any data subjects you provide to us being transferred cross-border so that we can provide the Services to you. In this regard, we engage only with reputed third party service providers who have security and privacy policies and procedures providing at least the same level of protection as we do ourselves. You warrant that you have all necessary permissions to give us the above consent.
We may share data, including Personal Data, collected from Users of our Services with third-party service providers or consultants who require access to that data to perform their work on our behalf for the purpose of helping us deliver our Services. These third party service providers or consultants are limited to only accessing or using this data to provide the services to us and must provide reasonable assurances that they will appropriately safeguard the data. We may also share non-personal or non-identifiable information, including website visitor information and account usage data with third party analytics service providers.
7. Use of Information
A) The Floppysend (SMS) services are intended for enterprises and not consumers to use. We may use this information to contact you for marketing purposes via regular mail, email or telephone if you have provided us with your contact information, including personal data.
B) When you activate a Floppysend (SMS) account (including any trial account), you agree to receive Floppysend marketing information through the following media: email, telephone, regular mail.
C) If you no longer wish to receive our newsletter or any promotional communications, you may opt-out of receiving them by following the instructions to unsubscribe provided in each newsletter or communication or by sending us an email to support@floppysend.com
D) The secure, automated unsubscribe link at the bottom of the email is included in every email sent through Floppysend. To unsubscribe, you simply need to click the link in the unsubscribe area at the bottom of the page. You are excluded from all future mailings immediately.
E) Floppysend may also use personal and non-personal data for other purposes, including but not limited to the provision of technical assistance and of course, the provision of the services requested by Floppysend.
F) We use a third-party tracking service that uses tracking technologies to track non-personally identifiable information about visitors to our site in the aggregate such as, the number of site visits, page views, page visits, bounce rate, average time on site, and the percentage of new visits to see how our site is being used and what content is most popular.
8. Links to Other Sites
A) This website contains links to other websites which are not the property or control of Floppysend. Please be aware that we, Floppysend, are not responsible for other websites' privacy practices. For example, you will be taken to a third-party site when you use "Share this to post to social networking sites, to import contacts and/or to tell your friends about our site.
B) When you leave our site, we encourage you to be aware and to read the privacy policies of each and every website that collects personally identifiable data. This Privacy Policy applies only to the information that this Web site collects.
9. Security of Your Information
A) Privacy and security are of utmost importance to Floppysend, and we strive to ensure that our technical and organizational measures in place respect your data protection rights.
B) To protect our information assets, Floppysend has made a substantial investment in the latest server, database, backup and firewall technologies. As part of sophisticated security architectures, these technologies are deployed. To protect the security of these servers and your personally identifiable information, we will maintain safeguards.
C) To protect against the loss, misuse, and alteration of data used by our system, we use technical, administrative, and physical security measures. However no data transfer over the Internet is guaranteed to be completely secure. While we strive to protect your information from unauthorized use or disclosure, Floppysend is unable to guarantee the security of the information you provide us with.
D) Accordingly, Floppysend undertakes, in accordance with the GDPR, to take all appropriate precautions with a view to safeguarding the security of the data and in particular, to protect it against accidental or unlawful destruction, accidental loss, corruption, unauthorized movement or access, as well as against any other form of unlawful processing or disclosure to unauthorized persons.
E) Floppysend implements industry-standard security measures to protect personal data from unauthorized disclosure. In using industry recommended methods of encoding, Floppysend takes the necessary measures to protect information connected with payments and credit cards.
F) Moreover, in order to avoid in particular all unauthorized access, to guarantee accuracy and the proper use of the data, Floppysend has put the appropriate electronic, physical and managerial procedures in place with a view to safeguarding and preserving the data gathered through its services.
G) Despite this there is no absolute security from piracy or hackers. Therefore, Floppysend undertakes to inform you without undue delay in the event of a breach of security affecting you and to use its best efforts to take all possible measures to neutralize the intrusion and minimize the impacts. If you suffer any loss as a result of the exploitation of a security breach by a third party, Floppysend undertakes to provide you with all necessary assistance so that you can assert your rights.
H) You should keep in mind that any user, customer or hacker who discovers and takes advantage of a security breach renders him or herself liable for criminal prosecution and that Floppysend will take all measures to preserve the data and rights of its users and of itself and to limit the effects, including filing a complaint and/or bringing court action.
I) Due to the sensitive nature of your Distribution Lists, we do not re-send forgotten passwords. Users must follow online instructions to reset their passwords if they forget them. Account passwords are encrypted. We cannot see your passwords. We can only reset them.
J) We suggest creating an account password with at least 8 characters, mixing lower and uppercase, mixing letters and numbers, using special characters (e.g. @). Also, we suggest changing your account password every 3-6 months.
10. Questions About Your Account
Should you have any questions about how we use the data we collect or what are our limitations of account access, please contact us. We can be reached via email at support@floppysend.com
11. Privacy Policy Changes
Any changes to our Privacy Policy will be posted here; please check this page regularly. If you have any questions about the changes, please contact us.
1. Introduction
The importance of privacy protection is recognized by Floppysend (Email). What personal information we may collect and how we may use and protect any personal information that is made available to us is described in our Privacy Policy. Save as otherwise indicated in the context of our Privacy Policy applies to all registered or non-registered users of our messaging services or other services as defined in our Standard Terms and Conditions, including visitors to any of our websites.
The term 'personal information' means any information which identifies or describes an identifiable person, including but not limited to, information relating to his or her name, age, sex, reproductive status, marital status, national, ethnic or social origin, sexual orientation, physical or mental health, disability, conscience, belief, culture, language and birth; educational, criminal or employment history of the individual, financial status or information relating to financial transactions in which they have been involved and any identifying number, address or contact information of the individual.
2. Commitment to Privacy
We are committed to maintaining the confidentiality, integrity and security of personal information and we will take all appropriate technical and organizational security measures to ensure that it is protected against loss, destruction and damage and against unauthorized or accidental access, processing, erasure, transfer, use, alteration, modification, when any personal information is provided to us.
We shall not disclose to any person any personal data of the data subject that we process or host if such disclosure does not comply with the provisions of any applicable data protection laws or regulations relating to the data subject concerned in all respects.
We use personal data submitted to us only in accordance with the applicable data protection legislation. Our employees and third-party providers have a duty to respect data privacy.
In order to identify the user's geographic region or time zone for routing traffic to geographically based servers or for managing time-sensitive tasks such as sending notifications, we can also detect and record a user's location and IP address.
Like many reputable online businesses, "cookies" and other technologies such as pixel tags and web beacons may be used to collect information, including our website, other online services, applications, email messages and advertisements, if any. A cookie is a small data file stored on the hard drive of your computer's web browser. Cookies and other technologies allow us to count the number of users visiting certain pages on our website, their personal preferences, and to measure the effectiveness of our website and electronic advertising for different devices and regions of our website.
To understand and analyze trends, to manage our websites and to learn about user behavior on our websites, we use this data. If a user blocks the storage of cookies on a computer, the functionality of our services may be negatively impacted.
Functional, statistical, textual, semantic and other forms of analysis of non-personally identifiable data hosted or processed by us in relation to our Services may be performed. We do this to enhance the performance of our services, to understand how our services are used to identify patterns of use, market trends, to gain insights and to formulate new products and services. We may also process, aggregate and anonymize personal data such that it does not reveal any confidential, personal or sensitive data or any features from which confidential, personal or sensitive data may be ascertained. We will never disclose confidential, personal or sensitive data without the direct or indirect consent of the party to whom we owe the duty of confidentiality and/or the data subject concerned. We may process and transfer anonymized data in our reasonable discretion including within the Licensor’s group of companies.
The main purpose of collecting your personal data is to provide you with an experience that is safe, optimal, efficient and personalized. You agree and accept that we may use your personal data for this purpose in order to:
- Provide our services and facilitate performance, including verifications relating to you;
- Resolve any problems to improve the use of our site and services;
- Personalize, assess, and improve our services, content, and materials;
- Analyze the volume and history of your use of our services;
- Inform you about our services as well as our partners’ services and/or promotional offers;
- Prevent, detect and investigate any activities that are potentially prohibited, unlawful or contrary to good practice and ensure compliance with our terms of use and sending policy;
- Comply with legal and regulatory obligations;
- To protect Floppy send services, email delivery, and deliverability reputation.
3. Your data protection rights
You have the right, in accordance with the European General Data Protection Regulation 2016/679 (GDPR), to access, correct and delete your personal data which you may exercise by sending us a support ticket to support@floppysend.com. Within 30 days, your requests will be processed. We may require that a photocopy of proof of identity or authority be attached to your application.
You are also able to modify personal data by logging into your account and clicking on “Edit profile information” any time.
4. Data retention periods
Floppysend (Email) collects your personal data for the purposes of fulfilling its contractual obligations, as well as information on how and when you use our services, and we store your personal data in active databases, log files or other types of files as long as you use our services and in accordance with applicable current regulations. In no way does Floppysend undertake to indefinitely store all your data.
You can access certain information as long as you have an active account with us and for a period that varies depending on the type of data concerned and the subscription plan for Floppysend (Email) (account statistics, email content, contact lists, etc.), but not more than 3 months after your account has been closed. The data may be deleted in accordance with the provisions set out above at any time during the active use of your account.
5. Location of data storage and transfers
Floppysend -owned servers (data center) on which Nexotech Singapore processes and stores data are located exclusively within United States and Singapore.
In the event of any request or order originating from an administrative or judicial authority relating to your personal data, Floppysend will inform you immediately, to the extent that we are legally authorized to do so.
6. Collection of Information
A) We collect and manage two types of data:
i) General account information provided by you to us for the purpose of activating the use of our services. For the most part, contact and payment information as well as email addresses tend to include this.
ii) Data you provide to us concerning individuals or corporate entities to whom you wish to send e-mail messages or other forms of communication.
B) Conceivably, the data they submit to us and that we maintain could be used to distinguish industries from individuals.
C) We will sometimes track who opened the emails and who clicked on any of the hyperlinks included when we send emails to our own registered Floppysend (Email) clients and email newsletter subscribers. We do this to determine the performance of our email campaigns and to enhance our offerings to specific segments of customers.
D) Floppysend will not sell, rent, or lend any contact lists of our customers including our own customer data to anyone, nor will Floppysend use customer contact lists for our own marketing purposes.
7. Use of Information
A) The Floppysend (Email) services are intended for enterprises and not consumers to use. We may use this information to contact you for marketing purposes via regular mail, email or telephone if you have provided us with your contact information, including personal data.
B) When you activate a Floppysend (Email) account (including any trial account), you agree to receive Floppysend marketing information through the following media: email, telephone, regular mail.
C) If you no longer wish to receive our newsletter or any promotional communications, you may opt-out of receiving them by following the instructions to unsubscribe provided in each newsletter or communication or by sending us an email to support@floppysend.com
D) The secure, automated unsubscribe link at the bottom of the email is included in every email sent through Floppysend. To unsubscribe, you simply need to click the link in the unsubscribe area at the bottom of the page. You are excluded from all future mailings immediately.
E) Floppysend may also use personal and non-personal data for other purposes, including but not limited to the provision of technical assistance and of course, the provision of the services requested by Floppysend.
F) We use a third-party tracking service that uses tracking technologies to track non-personally identifiable information about visitors to our site in the aggregate such as, the number of site visits, page views, page visits, bounce rate, average time on site, and the percentage of new visits to see how our site is being used and what content is most popular.
8. Links to Other Sites
A) This website contains links to other websites which are not the property or control of Floppysend. Please be aware that we, Floppysend, are not responsible for other websites' privacy practices. For example, you will be taken to a third-party site when you use "Share this to post to social networking sites, to import contacts and/or to tell your friends about our site.
B) When you leave our site, we encourage you to be aware and to read the privacy policies of each and every website that collects personally identifiable data. This Privacy Policy applies only to the information that this Web site collects.
9. Security of Your Information
A) Privacy and security are of utmost importance to Floppysend, and we strive to ensure that our technical and organizational measures in place respect your data protection rights.
B) To protect our information assets, Floppysend has made a substantial investment in the latest server, database, backup and firewall technologies. As part of sophisticated security architectures, these technologies are deployed. To protect the security of these servers and your personally identifiable information, we will maintain safeguards.
C) To protect against the loss, misuse, and alteration of data used by our system, we use technical, administrative, and physical security measures. However no data transfer over the Internet is guaranteed to be completely secure. While we strive to protect your information from unauthorized use or disclosure, Floppysend is unable to guarantee the security of the information you provide us with.
(D) Accordingly, Floppysend undertakes, in accordance with the GDPR, to take all appropriate precautions with a view to safeguarding the security of the data and in particular, to protect it against accidental or unlawful destruction, accidental loss, corruption, unauthorized movement or access, as well as against any other form of unlawful processing or disclosure to unauthorized persons.
E) Floppysend implements industry-standard security measures to protect personal data from unauthorized disclosure. In using industry recommended methods of encoding, Floppysend takes the necessary measures to protect information connected with payments and credit cards.
F) Moreover, in order to avoid in particular all unauthorized access, to guarantee accuracy and the proper use of the data, Floppysend has put the appropriate electronic, physical and managerial procedures in place with a view to safeguarding and preserving the data gathered through its services.
G) Despite this there is no absolute security from piracy or hackers. Therefore, Floppysend undertakes to inform you without undue delay in the event of a breach of security affecting you and to use its best efforts to take all possible measures to neutralize the intrusion and minimize the impacts. If you suffer any loss as a result of the exploitation of a security breach by a third party, Floppysend undertakes to provide you with all necessary assistance so that you can assert your rights.
H) You should keep in mind that any user, customer or hacker who discovers and takes advantage of a security breach renders him or herself liable for criminal prosecution and that Floppysend will take all measures to preserve the data and rights of its users and of itself and to limit the effects, including filing a complaint and/or bringing court action.
I) Due to the sensitive nature of your Distribution Lists, we do not re-send forgotten passwords. Users must follow online instructions to reset their passwords if they forget them. Account passwords are encrypted. We cannot see your passwords. We can only reset them.
J) We suggest creating an account password with at least 8 characters, mixing lower and uppercase, mixing letters and numbers, using special characters (e.g. @). Also, we suggest changing your account password every 3-6 months.
10. Questions About Your Account
Should you have any questions about how we use the data we collect or what are our limitations of account access, please contact us. We can be reached via email at support@floppysend.com
11. Privacy Policy Changes
Any changes to our Privacy Policy will be posted here; please check this page regularly. If you have any questions about the changes, please contact us.
Please review our Privacy Policy which, along with the Terms and Conditions, constitutes the Agreement between you and Floppychat. The Privacy Policy describes how we collect and handle any information gathered from users of the Services. By accessing or using the Service, including browsing the site, you expressly consent to the collection, use, storage, processing, and disclosure of your information in accordance with our Privacy Policy. For purposes of this Policy, unless otherwise defined herein, capitalized terms used in this Policy shall have the same meaning as defined in the Terms and Conditions.
1. Introduction
Floppychat Privacy Policy contains information about collecting Customers, Visitors and other data subjects (like Agents or End-users) Personal Data and other information, products and Services offered or performed by Floppychat and the manner of its processing. We respect the right to privacy of our software users and take reasonable steps for the Visitors and Customers to be familiar with the manner in which rendered accessible information via the following websites www.floppychat.com applications are processed. Due to the implementation of comprehensive security regulations, Personal Data provided by our Services, websites and application is of highest security standards. The acceptance of the Terms and Conditions for the use of any Floppychat Services or deciding on using or purchasing any Service offered by Floppychat means accepting Floppychat Privacy Policy.
2. Scope
This Privacy Policy is effective to all information collected by Floppychat from which an individual can be identified (Personal Information/Personal Data). This Privacy Policy also applies to all Personal Data received by Floppychat.
3. Questions And Concerns
If you have any questions or concerns, or if you wish to access, update, amend, correct or delete, any of your Personal Information we store and process, please contact us at support@floppychat.com (or via support ticket through our website).
4. What Information We Collect
1. Provided data
1.1 The scope and purpose of gathering and processing Personal Data and other information by Floppychat is:
1.1.1 To provide, maintain and facilitate the Services as well as to ensure safe and guaranteed Service performance, upgrade and improve the functionality of the Services,
1.1.2 To provide Customer with access to its Personal Data and maintain this access via standard API methods for the duration of paid usage of Services (active subscription) as well as after the subscription is expired (inactive subscription), until the Service is fully terminated by a written request (in accordance with the Agreement),
1.1.3 To secure (establish, investigate or defend) Customer’s, as well as Company’s claims that may arise due to the Services,
1.1.4 To stay connected with the Customer to present up-to-date offer of Services and instructions or tips related to the Service.
1.2 Personal Data and other Customers information collected by Floppychat is used in order to complete registration (create an account) and at the same time to ensure Customers access to Floppychat Services. While registering on our website Services (www.floppychat.com), we request that you provide us with such information as first name, last name, company business name, address, website address, e-mail address and credit/payment card information in the event when a Customer continues to use our Services after free of charge trial period. Unless the Customer decides to use our Services after free of charge trial period, credit/payment card information is not required. We also collect other information provided by Customer while using our Services. Some of the provided Customers information such as your IP address, domain, browser type, operating system type, etc. may be automatically acquired when a user visits our websites. When contacting Floppychat the Customer may be requested to render accessible analogical data to those provided while registering on our website. We may also collect information (including Personal Data) provided by you and related to your Agents (people you employee to operate the Service) and End-users Personal Data provided in a Pre-chat survey. We also store your chat content. Please note you are fully responsible for lawfully obtaining such data in accordance with the applicable law, as well as a lawful processing such data to Floppychat. Details of your liability for the aforementioned data you can find in Terms and Conditions.
1.3 Personal Data provided in connection with the correspondence between the Customer or Visitor and Floppychat shall be used strictly to reply to inquiries or to transfer information. We use the information you provide us in order to provide you with customer service, allow you to view moves made by you or your Agents. When using the support section of our sites we may collect your e-mail address, name or openID account for the purpose of allowing contact with our support team. We do it regardless you are a Visitor or a Customer. When using our Services we may collect device information such as device type, operating system type and application version. We use this information in order to provide an optimized version of our applications for your device type. Please be aware we also collect and process data related to the use of our software and Services by our Customers and their customers. We use such data for statistics purposes. We may use it also to improve our Services or create and improve new services. We collect and process such data collectively and anonymously.
1.4 Categories of data subjects. Data subjects include Customer, Customer’s representatives and End-users, as well as employees, Agents, contractors, collaborators, and Customer’s clients. Data subjects may also include individuals attempting to communicate or transfer personal information to Customers. The data subjects exclusively determine the content of data submitted to the Company.
1.5 Types of Customer Personal Data. The proceeded personal data includes email address, first name and last name, address, title, contact details, username, chat history, financial information (credit card details, account details, payment information); employment details (employer, job title) and other data in an electronic form provided in the context of the Services.
1.6 Consent for processing and transferring Personal Data. The Customer agrees and warrants that the processing, including the transfer of its Personal Data has been and will continue to be carried out in accordance with the relevant provisions of the applicable Data Protection Laws (and, where applicable, has been notified to the relevant authorities of the Member State where the Company is established or has its representative) and does not violate the relevant provisions of that State.
1.7 Profiling Personal Data. Please note that by using our Services Customer gives its consent to the profiling of its Personal Data that was given to the Company, for the purpose of proper maintenance and providing the Service and other specified in a Privacy Policy. Customer agrees that the profiling of its data shall serve, in particular, the purpose of providing Customer with content that is accurate and consistent with the scope of the Service. Customer acknowledges that it has the right not to be profiled. In such case the request can be made at any time at support@floppychat.com. Withdrawing the consent is tantamount to the termination of the Agreement.
1.8 Return or destruction of Personal Data. At Customer’s election, made by written request to the Company, the Company will, and shall procure that all Sub-processors:
1.8.1 Return a complete copy of all Customers Personal Data to the Customer,
1.8.2 Delete and procure the deletion of the Customers Personal Data Processed by the Company or any Sub-processor. The Company will comply with any such written request within 30 days, unless it is unworkable due to the purposes of processing or due to technical issues.
1.9 Retention of Copies. The Company may retain Customer Personal Data to the extent required by applicable European Union law or the law of an EU Member State and only to the extent and for such period as required by such laws and always provided that the Company shall ensure the confidentiality of all such Customer Personal Data and shall ensure that such Personal Data is only processed as necessary for the purpose(s) specified in such law requiring its storage and for no other purpose. The Customer agrees that after the termination or expiration of the Agreement its data may be stored as a backup for the time needed to secure (establish, investigate or defend) Customer’s and Company’s claims that may arise due to the performance of the Services (for the time it takes for the claims to be barred).
2. Geo-Location data. Please be aware Floppychat may have access to your geo-location data as we collect and process IP address of all devices you use our software on. Collecting and processing your geo-location data refers to mobile devices as well as computers. It happens regardless you are a Visitor or a Customer.
3. Communication. We will occasionally send you push notifications in order to make you aware of any outages of Service. You may opt-out of receiving these types of communications by turning off push notifications at the device level. We may also send you some e-mails from our blog. If you wish not to receive such notification you have an option to ‘unsubscribe’ this type of communication anytime. We will also send you notifications related to some important updates of our Services. The purpose of sending you such e-mails or messages is to keep you informed of the latest improvements, features and other developments. From time to time in specific situations we may also send you some other messages, notifications or text messages. Users who leave their contact details while accessing particular sections of our website (such as reports) might receive additional messages not described above.
4. Customer gives Floppychat and its affiliates a royalty-free permission to use the Customer’s company name, logos and other identifying information for marketing and promotional purposes in internal or external media (including but not limited to displaying on the Company’s websites) and other purposes connected with presenting up-to-date offers throughout the duration of the Agreement.
5. Third party Personal Data:
5.1 We allow you to provide us with third party Personal Data. We mean End-users data (your visitors/customers, people who use Services to contact you) and Agents data. The information that we may collect is first name, last name, e-mail address and other contact information. We do it in order to allow you to add Agents (persons you employ while using our software) to your account and provide services to your End-users. We will not use this information for any purpose which is not compliant with our Privacy Policy. Please be aware we process Personal Data of your End-users and Agents. We will not use this data for any purpose which is not compliant with our Privacy Policy. We may also collect other information (e.g., profile picture, network, username, user ID, age range, language, country) depending on your product and your privacy settings. There are other instances where we may receive information from third parties.
5.2 You may separately provide registration and purchasing information to websites, apps, product or service providers through which we provide access to registration for our Service. Depending on the particular promotion, when you register for the Service through such a promotional partner of ours, that partner may provide us with a user/member name that you already use with that partner’s products or services or that you or it have otherwise pre-selected as part of the promotion. For example, when you use an external social network (like your Facebook account) to log in to the Service or to interact with us in another way, we may collect your name and other details from your social network profile and account (please see your social network’s privacy policy or support documents for more information about their sharing of information with connected accounts). Information about their sharing of information with connected accounts.
5.3 As you are using our Services, you may click through certain links or promotions that will enable you to purchase Services or use Services provided by promotional partners or other sites or commerce providers. Some of those entities may share with us certain information that you provide to them. By clicking through to those links or promotions, you agree to allow us to receive and use any information, except for credit card information (account number, expiration date) that you may provide to such entities, under the same terms as if you provided it to us directly.
5.4 You may also separately share your information with other sites or entities, such as those that create professional marketing lists, to receive special offers and promotions from its partners. These entities or sites may agree to share your information with us. Whether or not any third party actually shares your information and to what extent they do share with us will depend on their agreement with us and their individual privacy policy. Floppychat is not responsible and will assume no liability if another site or commerce provider collects, uses or shares, any information about you in violation of its own privacy policy, or applicable law.
5.5 We may purchase marketing data from third parties and add it to our existing user database, to better target our advertising and to provide pertinent offers in which we think you would be interested. To enrich our profiles of individual Customers, we may tie this information to the personally identifiable information they have provided to us.
6. Children personal data: We do not knowingly collect Personal Information from anyone under the age of 13. If you notice we collect and process Personal Data of anyone under the age of 13 incorrectly, please contact us at support@floppychat.com (or via support ticket through our website). We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the websites or Services.
7. Using ‘cookies’: The so-called ‘cookies’ are used while using the Services or products rendered by Floppychat or browsing any of the websites where our Services are installed. These are pieces of information sent by the server, stored on a user’s computer for the purpose of automatic identification of a particular user when using our Services. ‘Cookies’ enable us to quickly confirm your identity and owing to them the use of our Services becomes much easier and more widely available. ‘Cookies’ are used by Floppychat solely with the purpose of personalizing a particular user. ‘Cookies’ can be used on condition that they are accepted by a browser and that they shall not be removed from the storage media. Users who removed ‘cookies’ from their storage media or have not accepted them on their browser may not have access to the Services rendered by Floppychat. We do not link the information we store in cookies to any Personal Data you submit while on our site. The use of third party cookies is not covered by our Privacy Policy. We do not have access or control over these cookies.
8. Clear Gifs (Web Beacons/Web Bugs): Our third party tracking utility partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We may tie the information gathered by clear gifs to our Customer’s Personal Data
9. Mobile analytics: We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We may link the information we store within the analytics software to personal data you submit within the application.
10. Social media (features) and widget: Our websites include social media features, such as the ‘Facebook Like button’ and Widgets, such as the ‘Share This button’ or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.
11. Comment system: In order to post comments on our websites (i.e. our blogs) you must sign into Facebook, Twitter, Disqus or Google, as we use ‘social-media plugins’ to allow Visitors and Customers to leave comments on our blogs. No Personal Information is tied to your posts. You subscribe to our blogs by providing your e-mail address. We will only use this to send you an e-mail notification when new blogs have been posted and when users comment on a blog that you previously have commented. We will not use this information for any other purpose. You have the opportunity to opt-out from our blog e-mails by using ‘unsubscribe’ button.
12. Facebook Connect and other OpenID providers: Depending on the Service you use you may have the possibility to log in to our live chat customer support feature using sign-in services such as Facebook Connect and other OpenID providers. These services will authenticate your identity and provide you the option to share certain Personal Information with us, such as your name and e-mail address to pre-populate our chat form. Services like Facebook Connect give you the option to post information about your activities on this website to your profile page to share with others within your network.
5. Data Disclosure
1. Floppychat main purpose of gathering Personal Data and other information is to maintain Services, ensure safe and guaranteed Services performance for its Customers, upgrade and improve functionality of its Services. Owing to the above process we exceed our Customers’ expectations, we provide a constant development of our Services the use of which becomes much easier and more convenient. In order to ensure orderly and safety functioning our Service we cooperate and use software of other entities providing services (described below). We do not sell or lease, your Personal Data to any third party. We will never share, sell, rent or trade your registration and Personal Information with any marketing or promotional partners without your consent. The following are exceptions, with respect to whom we may share your Personal Information:
1.1 Floppychat reserves the right to disclose Personal Data to any of our parent, subsidiary, affiliated or successor companies.
1.2 Floppychat reserves the right to disclose and the Customer agrees for the disclosure and transfer its Personal Data and other information relating to the Customer to Third Party Service Provider (including Sub-processors) such as hosting, credit card processing, customer/support services, e-mail, text messages, push notifications providers or others. On your request we can provide you with a list of entities which may have access to your Personal Data. We ensure these entities have access only to the minimum part of the Personal Data which is necessary for the proper service provision. Floppychat shall observe due diligence to make sure the processing of data disclosed to any entities is in compliance with our Privacy Policy and the currently effective law.
1.3 Credit/payment card data provided by the Customer are disclosed solely to professional companies that conduct non-cash transactions and only to the extent necessary to effect the payments. Except for the above situations Floppychat shall not disclose any information or personal data provided by Customer.
1.4 Personal Data can be disclosed to entities into which our company is merged, or to which our assets, site or operations have been transferred. Mentioned entities will be able to use your Personal Information under the terms of this Privacy Policy. We will notify you if any of these events occur by updating this Privacy Policy and, if practically possible, via other means.
1.5 You should also be aware that courts of equity, such as U.S. Bankruptcy Courts, or governmental authorities may have the authority under certain circumstances to permit your Personal Information to be shared or transferred to third parties (other than Third Party Service Provider) without your permission.
2. Personal Data and other information provided by Customer shall not be disclosed to third parties unless the obligation to disclose the information to third parties results from the currently effective provisions of law, such as to comply with a subpoena, or similar legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, or if it is necessary for the Floppychat security and its rights protection, including the protection against the claims submitted by the third parties. The provided Customer’s information may be utilized in the event of breach of Terms and Conditions for the use of Services, misuse of funds, the necessity to take action against all Customer’s unlawful actions. Floppychat shall transfer no information or Personal Data to any third parties for marketing purposes. Floppychat reserves the right to use the provided Personal Data for the marketing purposes and other purposes connected with presenting up-to-date offer of Services and instructions or tips related to the Service in direct contacts with the Customer. You may opt-out from such e-mails at any time by following the unsubscribe instructions located at the bottom of each communication or by e-mailing us at support@floppychat.com (or via support ticket through our website).
6. Choice
We will always give you an opportunity to choose opt-out before your Personal Data is (1) disclosed to a Sub-processor (other than Floppychat representatives doing work at our direction, or a third party affiliated or associated with Floppychat and connected with providing services and its current business activity), or (2) to be used for a purpose that is materially different than that for which it was originally collected or subsequently authorized by you. The only exception to this choice for Personal Data would be where we are required to disclose your Personal Data pursuant to governmental or judicial order, law or regulation to meet national security or law enforcement requirements. We will enable our Customers to provide individuals with reasonable mechanisms to exercise their choices. To limit the use and disclosure of your Personal Information, please submit a written request by e-mailing us at support@floppychat.com (or via support ticket through our website).
7. Sub-Processors (Service Providers)
If we need to use a Sub-processor in order to provide and support the features of our Services, we may share your Personal Information for that purpose. Advertising partners. We may partner with some third parties to display advertising on our websites or to manage and serve our advertising on other sites and may share Personal Information with them for this purpose. All third parties with which we share this information are required to use your Personal Information in a manner that is consistent with this Policy. We and our Sub-processors may use cookies and other tracking technologies, such as pixels and web beacons, to gather information about your activities on our websites and other sites in order to provide you with targeted advertising based on your browsing activities and interests. We will provide an individual opt-out or opt-in choice before we share data with third parties other than our Third Party Service Providers we use while providing our Services, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To limit the use and disclosure of your Personal Information, please submit a written request by e-mailing us at support@floppychat.com (or via support ticket through our website).
8. Security
We guarantee that we take reasonable and appropriate technical and operational measures to protect your Personal Information we collect and hold from loss, misuse and unauthorized access, disclosure, alteration, and destruction. While protecting your personal data we take into due account the risk involved in the processing and the nature of the Personal Data.
9. Data Integrity And Purpose Limitation
Floppychat will only collect and retain Personal Information which is relevant to the purposes for which the Information is collected, and will not use it in a way that is incompatible with such purposes unless such use has been subsequently authorized by the Customer. Floppychat will take reasonable steps to ensure that Personal Information is reliable for its intended use, accurate, complete, and current. We may occasionally contact you to determine that your Personal Data is still accurate and current.
10. Access
Each data subject has the right to access, correct, amend, block or delete its Personal Data. The Company shall comply with any commercially reasonable request by Customer to correct, amend, block or delete Customer’s Personal Data, as required by Data Protection Laws, to the extent the Company is legally permitted to do so. If you wish to access, amend, or confirm that Floppychat has Personal Data relating to you, or if you wish to correct or delete your Personal Information if it is inaccurate, please notify us at support@floppychat.com (or via support ticket through our website).If your Personal Data changes, or if you no longer desire our Services, you may correct, update, delete inaccuracies or request deactivation of your account by making the change within the ‘my profile’ section of the site or by e-mailing us at support@floppychat.com (or via support ticket through our website). We will respond to your access request within 14 days. To request removal of your personal data from our testimonials or customer support forum, please contact us at support@floppychat.com (or via support ticket through our website). In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
11. Recourse, Enforcement And Liability
Since we are committed to protecting your privacy as set forth in this Policy, Since we are committed to protecting your privacy as set forth in this Policy, if you think we are not in compliance with our Policy, or if you have any questions or if you wish to take any other action concerning this Policy or your Personal Information, we encourage you to contact us. We will investigate your complaint, take appropriate action and report back to you within 14 days.
12. Surveys
From time-to-time we may provide you the opportunity to participate in a survey within our applications or via e-mail. If you participate, we may require your name and e-mail address. Participation in these surveys is completely voluntary and you, therefore, have a choice whether or not to disclose this information.
13. Add-ons
We allow you the option to integrate your live chat with third party add-ons. Please be aware that Floppychat is not responsible for any information that may be collected through these third party add-ons.
14. Data Protection
Floppychat applies technical safety measures of the highest standards to protect the provided Personal Data against loss, destruction, misuse, unauthorized access or disclosure. The used measures and technology ensure complete safety of the Personal Data provided by the Customer. The Personal Data is available solely to the Customer or to a person indicated by him provided authorized access has been granted to that person. You control who you allow access to the Floppychat app by either selecting everyone or limited IP addresses. The security of your Personal Data is important to us. We follow generally accepted industry standards to protect the personal data submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. Floppychat takes all necessary steps to update and modernize data protection system. No data transmission via the Internet, however, can guarantee 100% safety. When you enter information, such as credit card number, on our website or within our applications, we encrypt the transmission of that information using secure socket layer technology (SSL).
15. Privacy Policy Modification
We may update this privacy statement to reflect changes to our information practices. If we make any significant material changes we will notify you by e-mail (sent to the e-mail address specified in your ‘owner’s account’) or by means of a notice on the website prior to the change becoming effective. We encourage you to periodically review this website for the latest information on our privacy practices.
16. Data Gathering Entity
Conducting its activity, under the business name of Floppychat with its office: Nexotech PTE. LTD. Registration No. 201942581G, 68 Circular Road #02-01, Singapore (049422), shall be the entity gathering Personal Data and other information.
17. Commercial Transactions
Floppychat reserves the right to use its Privacy Policy, Customer’s account and provided data and information for the benefit of an entity that has become either a dependent entity, an associated entity, or has come into being as a result of merger or transformation of Floppychat.
18. Testimonials
We post Customer testimonials on our websites which may contain Personal Data. We use the ‘Twitter social plugin’ to display our Customers’ comments on our websites. In any other scenario we do obtain the Customer’s consent via e-mail prior to posting the testimonial to post their names along with their testimonials.
19. Community Forum
Our websites may offer publicly accessible forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
20. Link To Other Sites
Floppychat websites may contain links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy policies of each and every website that collects personal data. This Privacy Policy applies only to information collected by Floppychat.
21. Terms And Conditions
Using offered Services rendered by Floppychat, the Visitor and the Customer are obliged to comply with the rules contained in the Terms and Conditions available on our websites.
1. Introduction
Your privacy is very important to us, below explains the information we collect from you, what we do with that information and our information security policy.
Your Information
When you sign up for any of our services we will ask you to provide contact information for your convenience as well as legal reasons. This will include name, home address, e-mail addresses and payment details (credit or debit card and PayPal). If you need a support our staff may need to know information to solve the problem such as operating system, browser software and editing software. When you visit this website we do record certain information using Google Analytics such as your location, browser version, IP address, screen resolution, operating system and flash support. This is so we can continue to provide the most convenient web site for all our visitors. Our website is protected by a Secure Sockets Layer (SSL) and verified by Equifax. This helps prevent eavesdropping on our website, just look for the padlock.
How Your Information Is Used
We will use your personal identifiable information in the following ways.
- For payment purposes and to provide convenient and targeted support.
- To contact you and announce special offers, general announcements and news. Please note you can opt out of receiving these emails at any time by following the instructions at the bottom of the e-mail.
- To improve our service and the marketing of our service. This could include using your demographic location to improve targeting of our website and customize your visit.
We will NEVER provide your personally identifiable information to any persons other than a law enforcement or regulatory agency at their request, third parties who provide services on our behalf such as payment processing, only if they agree not to miss use this information.
We do not under any circumstances apart from the above give away or sell your information to any third parties.
Your personal information is safe with us, your information is safely encrypted using SSI. Our service is not available to anyone under the age of 13, never will we intentionally maintain information about anyone under the age of 13.
Cookies
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time much like the cookie used for our affiliate program. You can remove persistent cookies by following directions provided in your Internet browsers 'help' file. We set a persistent cookie to store your passwords, so you do not have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. If you reject cookies, you may still use our site, but you will be asked to enter your username and password again every time you closed your browser or your session has timed out.
Log Files
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track user’s movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information. IP addresses are tied to personally identifiable information to prevent and block abusers to keep using our services such as members who violates our terms of service. We use a third-party tracking service that uses cookies and log files to track non-personally identifiable information about visitors to our site in the aggregate of usage and volume statistics to determine how our users navigate through our website and to know how many users are using our services demographically. We use the information you provide about yourself or others to complete the transaction for which it is intended. This may include administering a service such as registration, email, forum, etc., or contacting you if you have indicated your permission to do so by agreeing to accept further notification and service announcement from us on your member profile page. You can choose to opt-out from receiving any further notification from your member profile page. We do not share this information with outside parties.
Surveys
Upon using our free services, you may be requested to participate in our periodic internal surveys that are conducted by Floppyhoster to determine your personal interests. These surveys are strictly voluntary. The data collected through these surveys will only be used to improve our products and services and will never be sold to any third parties.
Communications From The Site
When we receive email, we use return email addresses to reply with the information requested. Such addresses are not used for any other purpose and are not shared with outside parties. When supplying contact information to Floppyhoster you can indicate your preference if you would like to be contacted to receive information and updates about our services. Login to your Floppyhoster account then go to your member profile page and choose not to receive any further notification emails from us or other information pertaining to Floppyhoster. Information you submit to us will not be used for this purpose unless you indicate this as your preference. When providing contact information to Floppyhoster you can indicate your preference on your members profile page to participate in the Floppyhoster newsletter. You will receive a confirmation email from us when placing an order on our site and paying through PayPal.
Newsletter
We provide you the opportunity to 'opt-in' and 'opt-out' of our newsletter at any time. Our newsletter is sent every month so it will certainly contain alot of useful information and any offers we may have. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them at any time.
Information Sharing and Disclosure
We collect information from our website visitors using Google Analytics. We use this information to better design our Website and services. This information is never shared with any third party. We do not link aggregate user data with personally identifiable information.
Personally Identifiable Information
Floppyhoster does not share, sell, rent, or trade personally identifiable information with third parties. We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described within this privacy policy without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
How You Can Access /Correct Your Information
You can access all your personally identifiable information that we collect by logging into your password-protected Floppyhoster account and selecting to update your 'My Details' We use this procedure to better safeguard your information. You can also correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
Specific Terms and Conditions
Floppyhoster considers email transmitted via our service to be the private correspondence between the sender and recipient. We will not monitor, edit or disclose the contents of a user`s private communications, except as required by law, to comply with legal process, if necessary to enforce the Service Agreement, to respond to claims that such contents violate the rights of third-parties, or to protect the rights or property of Floppyhoster. By using the service you agree that technical processing of email communications is and may be required to send and receive messages, to conform to the technical requirements of connecting networks, to conform to the limitations of the Service, or to conform to other, similar technical requirements. By using the service you acknowledge and agree that Floppyhoster do not endorse the content of any user communications and are not responsible or liable for any unlawful, harassing, libelous, privacy invading, abusive, threatening, harmful, vulgar, obscene, tortuous, or otherwise objectionable content, or content that infringes or may infringe the intellectual property or other rights of another.
Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
Security
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however we have taken every step possible to make your information safe. This website is protected by Secure Sockets Layer (SSL) to protect your information. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Links To Other Sites
This Web site contains links to other sites that are not owned or controlled by Floppyhoster. Please be aware that we, Floppyhoster are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site.
Changes To This Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page. For more information please do not hesitate to send your questions via our contact form.
